Industry: Rail – Contractor
Alkoomi Involvement: Safety Leadership and Culture Change Programme – Communications
Date: 2014 – 2015


The Balfour Beatty Rail West Outer Track Infrastructure (WOTI) and West Outer Electrification (WOE) projects wanted to enhance the positive safety culture within the ethos of Zero Harm. Specifically, the brief was to develop an interactive communications workshop which would challenge existing perceptions around safety critical briefings, primarily aimed at the briefer, to give site personnel the awareness and skills to lead powerful and interactive briefing sessions. The Safety Leadership Programme extended over five years of approximately 100 separate workshop activities run across England, Scotland and Wales.

Client & Alkoomi approach

Alkoomi designed a ‘communications learning’ format and outcomes in collaboration with the Crossrail team and the theatre forum company REACT. The workshops were a mixture of conversation, role play, group exercises and interaction with actors, aimed at developing the fundamental skills of listening and its influence on relationships and trust creating a difference and enhanced listening in briefings. The workshops were essentially a series of building blocks each illustrating a theme or distinction, general awareness and different perceptions for the attendees but in a stimulating and interesting way.


There were positive comments from the Supervision at the communication workshops:

“I have learnt how to communicate better to a work group and how to lead a brief. This will help me deliver brief’s better by being engaging.”

“I have learnt so many things with respect to being a leader in the manner I deliver my briefings. I learned to engage my audience and as well find a way to involve them in the briefing to get their input.”

“Open listening when talking and listening to others opening the floor for discussions as opposed to dictating information.”

Case Studies