Alkoomi delivered a bespoke programme of tailored workshops and events which needed to recognise the unique circumstances of being a public service operator demanded with day to day working alongside the travelling members of the public.
Focussing the programme on the ownership of safety by the individual, Alkoomi worked with Chiltern to launch the People Engagement Forum’s throughout the organisation. Crucially, Alkoomi worked closely with the trade union leadership at the outset which had a significant positive impact in engaging the workforce.
In the face of the coronavirus in 2020, Alkoomi worked hard to ensure they continued delivery of the programme and transitioned training from a face-to-face format to highly interactive workshops delivered online, and provided support to those unfamiliar with an online environment. This provided an opportunity to work in smaller intimate groups and understand the challenges of those in different areas of the business.